The personal data we collect includes: Your first name, last name, email address, telephone number and address; credit card information (type of credit card, credit card number, cardholder name, expiry date and security code); information about the guest’s stay, including arrival and departure dates, special requests, service preferences (including room requests, amenities or other services used); information you provide regarding your marketing preferences or when participating in surveys, competitions and promotional offers; you can always choose which and whether to share personal data with us. If you do not want to share certain data with us, then certain transactions with us may be affected.
DATA WE AUTOMATICALLY COLLECT
PURPOSES OF PROCESSING
use your data for the following purposes:
A. Bookings: We use your personal data to complete and manage your online bookings.
B. Customer service: We use your personal data to provide you with customer service.
C. Guest reviews: We may use your contact details to invite you by email to write a review after your stay. This helps other travellers choose the accommodation that best suits them. If you send a guest review, then these reviews could be published
on our website.
D. Marketing activities: We also use your data for marketing activities where permitted by law. We use your personal data for direct marketing purposes, such as sending you commercial newsletters and marketing communications about new products and services or other offers that we think may be of interest to you. We include a link in these newsletters that allows you to unsubscribe from receiving these communications.
E. Other communications: On certain occasions we may contact you by email, post, telephone or text message, depending on the contact details you share with us. There may be a number of reasons for this:
F. a. If we are responding to or dealing with an enquiry you have sent to us.
b. If you have not yet completed your booking online, then we might send you a reminder to do so. We believe this additional service is useful to you as it allows you to complete a booking without having to search for accommodation again or re-enter booking details.
c. If you use our service then we might send you a survey or invite you to leave a review of your experience of our website. We believe that this additional service will be useful to you and that we can improve our website based on your feedback.
G. Analysis, improvements and research: We use personal information for research and analysis purposes. We may involve third parties to perform these activities on our behalf. We may share or disclose the results of such research in anonymous and aggregate form, including to third parties. We use personal information for analytics purposes to improve our services and to improve the functionality and quality of our travel services.
H. Security, Fraud Detection and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or other infringing activities. We use this information to investigate and detect fraud. We may use personal information for risk assessment and security purposes, including user authentication. For these purposes, personal information may be shared with third parties, such as, to the extent permitted by law, law enforcement agencies, and outside consultants.
I. Legal and Regulatory Compliance: In certain cases, we may need to use the information provided, which may include personal information, to process and resolve legal complaints or disputes, for regulatory investigation and compliance purposes, to enforce contractual claims, and to comply with law enforcement requests as required by law.
If we use automated means for the processing of personal data that has a serious effect on you in a legal sense or in general, we will apply appropriate security measures to protect your rights and freedoms, including the right of intervention by a human authority.
INTEGRATION OF THIRD-PARTY SERVICES AND CONTENT
It is possible that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites, are integrated within this online offer. This always assumes that the providers of this content (hereinafter referred to as “third-party providers”) are aware of the IP address of the user. Without the IP address, they could not send the content to the browser of the respective user. The IP address is therefore necessary for the presentation of this content. We endeavour to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence if the third-party providers store the IP address, e.g. for statistical purposes. Insofar as this is known to us, we inform the users about this.
WITHDRAWAL OF YOUR CONSENT TO DATA PROCESSING
Only with your express consent are some data processing operations possible. You can revoke your consent at any time. An informal communication by e-mail is sufficient for the revocation. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
RIGHT OF COMPLAINT TO THE RESPONSIBLE SUPERVISORY AUTHORITY
As a data subject, you have a right of complaint to the competent supervisory authority in the event of a breach of data protection law. The competent supervisory authority regarding data protection issues is the State Data Protection Commissioner of the federal state in which our company’s registered office is located. The following link provides a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
RIGHT TO TRANSFER DATA
You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to third parties. The data will be provided in a machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible. SSL or TLS encryptionFor security reasons and to protect the transmission of confidential content that you send to us as site operator, our website uses SSL or TLS encryption. This means that data which you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the “https://” address line of your browser and the lock symbol in the browser line.
Data transmitted via the contact form, including your contact details, are stored in order to process your enquiry or to be available for follow-up questions. This data will not be passed on without your consent. The data entered in the contact form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). You may revoke your consent at any time. An informal communication by e-mail is sufficient for the revocation. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation. Data transmitted via the contact form will remain with us until you request us to delete it, revoke your consent to store it or there is no longer any need to store the data. Mandatory legal provisions – in particular retention periods – remain unaffected.
We use Google Analytics in conjunction with the IP anonymisation function. It ensures that Google truncates your IP address within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before transmitting it to the USA. There may be exceptional cases where Google transmits the full IP address to a server in the USA and truncates it there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The IP address transmitted by Google Analytics is not merged with other Google data.
Dhe setting of cookies by your web browser can be prevented. However, some functions of our website may be restricted as a result. You can also prevent the collection of data relating to your website use, including your IP address and subsequent processing by Google. This is possible by downloading and installing the browser plug-in accessible via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
OPPOSITION TO DATA COLLECTION
To fully comply with the legal data protection requirements, we have concluded an order processing contract with Google.
DEMOGRAPHIC CHARACTERISTICS WITH GOOGLE ANALYTICS
Our website uses the “demographic characteristics” function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics, as explained in the item “Objection to data collection”.
PUBLIC INFORMATION IN ACCORDANCE WITH REGULATION (EU) NO. 524/2013 OF THE EUROPEAN PARLIAMENT AND COUNCIL
Link to the homepage of the European Commission’s online consumer dispute resolution service: http://ec.europa.eu/consumers/odr/ – further information is expected to be available there from 15 February 2016. For initial questions regarding a possible dispute resolution, please contact us at firstname.lastname@example.org. Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the CouncilFollow this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: http://ec.europa.eu/consumers/odr/ – further information is expected to be available there from 15 February 2016. Should you have any initial questions concerning a potential dispute resolution, please email us at email@example.com
PARKHOTEL ENGELSBURG BETRIEBS GMBH
Augustinessenstraße 10, 45657
Phone: + 49 (0) 2361-2010
Fax: +49 (0) 2361-201120
DATA PROTECTION OFFICER
company Parkhotel Engelsburg Betriebs GmbH legally
represented by the Managing Director Susanna Goesmann Augustinessenstr.
10, 45657 Recklinghausen concerning the Parkhotel Engelsburg.
has, on the basis of Art. 37 DSGVO
Peter Hense, lawyer, Spirit Legal LLP, Neumarkt 16-18, 04109 Leipzig, Germany, has been appointed Data Protection Officer.
Spirit Legal LLP Rechtsanwälte Lawyer and data protection officer Peter HensePost address :
Data protection officerc/o
Parkhotel Engelsburg Betriebs GmbH
Contact via encrypted online form :