Data Protection

Parkhotel Engelsburg Betriebs GmbH

Privacy policy

This privacy policy applies to www.parkhotel-engelsburg.de, owned and managed by Parkhotel Engelsburg Betriebs GmbH. This privacy policy sets out how we collect and use personal information that you provide on our website (www.parkhotel-engelsburg.de). It also explains the options available to you regarding the use of your personal data and how you can access and update this information.

DATA COLLECTION

The 
personal data we collect includes:
Your first name, last name, email address, telephone number and address; credit card information (type of credit card, credit card number, cardholder name, expiry date and security code); information about the guest’s stay, including arrival and departure dates, special requests, service preferences (including room requests, amenities or other services used); information you provide regarding your marketing preferences or when participating in surveys, competitions and promotional offers; you can always choose which and whether to share personal data with us. If you do not want to share certain data with us, then certain transactions with us may be affected.

DATA WE AUTOMATICALLY COLLECT

When you 
use our website, we also automatically collect information and some of this is personal data. This includes data such as language settings, IP address, location, device settings, device operating system, access times, URLs accessed, statuses, browser information, operating system, result of visit (visitor or booker), browsing history, previous bookings, booker user number, type of data viewed. We may also collect automated data via cookies. Information on how we use cookies can be found below.

PURPOSES OF PROCESSING

We 
use your data for the following purposes:
A. Bookings: We use your personal data to complete and manage your online bookings. 
B. Customer service: We use your personal data to provide you with customer service. 
C. Guest reviews: We may use your contact details to invite you by email to write a review after your stay. This helps other travellers choose the accommodation that best suits them. If you send a guest review, then these reviews could be published 
on our website. 
D. Marketing activities: We also use your data for marketing activities where permitted by law. We use your personal data for direct marketing purposes, such as sending you commercial newsletters and marketing communications about new products and services or other offers that we think may be of interest to you. We include a link in these newsletters that allows you to unsubscribe from receiving these communications. 
E. Other communications: On certain occasions we may contact you by email, post, telephone or text message, depending on the contact details you share with us. There may be a number of reasons for this:
F. a. If we are responding to or dealing with an enquiry you have sent to us. 
b. If you have not yet completed your booking online, then we might send you a reminder to do so. We believe this additional service is useful to you as it allows you to complete a booking without having to search for accommodation again or re-enter booking details. 
c. If you use our service then we might send you a survey or invite you to leave a review of your experience of our website. We believe that this additional service will be useful to you and that we can improve our website based on your feedback. 
G. Analysis, improvements and research: We use personal information for research and analysis purposes. We may involve third parties to perform these activities on our behalf. We may share or disclose the results of such research in anonymous and aggregate form, including to third parties. We use personal information for analytics purposes to improve our services and to improve the functionality and quality of our travel services. 
H. Security, Fraud Detection and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or other infringing activities. We use this information to investigate and detect fraud. We may use personal information for risk assessment and security purposes, including user authentication. For these purposes, personal information may be shared with third parties, such as, to the extent permitted by law, law enforcement agencies, and outside consultants. 
I. Legal and Regulatory Compliance: In certain cases, we may need to use the information provided, which may include personal information, to process and resolve legal complaints or disputes, for regulatory investigation and compliance purposes, to enforce contractual claims, and to comply with law enforcement requests as required by law.
If we use automated means for the processing of personal data that has a serious effect on you in a legal sense or in general, we will apply appropriate security measures to protect your rights and freedoms, including the right of intervention by a human authority.

LEGAL BASIS

With 
regard to points A and B, we assume the effect of a contract: the use of your personal data may be necessary to fulfil the contract you have concluded with us. For example, if you use our services to make an online booking, we will use your data to fulfil our obligation to complete and administer your booking in accordance with the contract between us. 
With regard to the purposes from points C-H, we assume legitimate interests: We use your data to pursue our legitimate interests, such as to show you the most appropriate content on our website, emails and newsletters, to promote our products, services and what is on offer on our website, and for administrative, fraud prevention and legal purposes. When we use personal data for our legitimate interests, we always balance your interests and your rights to protect your data with our rights and interests. 
With regard to the purpose of H, we will, where applicable, assume our obligation to comply with applicable laws. 
- Where required by applicable law, we will obtain consent before using your personal data for direct marketing purposes. Where we are required to do so by applicable law, we will ask for your consent. You may withdraw your consent at any time by contacting us at any of the addresses in this Privacy Policy.

INTEGRATION OF THIRD-PARTY SERVICES AND CONTENT

It is 
possible that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites, are integrated within this online offer. This always assumes that the providers of this content (hereinafter referred to as “third-party providers”) are aware of the IP address of the user. Without the IP address, they could not send the content to the browser of the respective user. The IP address is therefore necessary for the presentation of this content. We endeavour to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence if the third-party providers store the IP address, e.g. for statistical purposes. Insofar as this is known to us, we inform the users about this.

GOOGLE ANALYTICS

This 
website uses Google Analytics, a web analytics service provided by Google, Inc (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The setting of Google Analytics cookies is based on Art. 6 (1) lit. f DSGVO. As the operator of this website, we have a legitimate interest in analysing user behaviour in order to optimise our website and, if necessary, our advertising. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de].

PRIVACY POLICY FOR THE USE OF FACEBOOK PLUGINS (LIKE BUTTON)

Plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. You can recognise the Facebook plugins by the Facebook logo or the “Like button” (“Like”) on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/. 
When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please see Facebook’s privacy policy at http://de-de.facebook.com/policy.php. 
If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

WITHDRAWAL OF YOUR CONSENT TO DATA PROCESSING

Only 
with your express consent are some data processing operations possible. You can revoke your consent at any time. An informal communication by e-mail is sufficient for the revocation. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

RIGHT OF COMPLAINT TO THE RESPONSIBLE SUPERVISORY AUTHORITY

As 
a data subject, you have a right of complaint to the competent supervisory authority in the event of a breach of data protection law. The 
competent supervisory authority regarding data protection issues is the State Data Protection Commissioner of the federal state in which our company’s registered office is located. The following link provides a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

RIGHT TO TRANSFER DATA

You have 
the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to third parties. The data will be provided in a machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible. 
SSL or TLS encryptionFor 
security reasons and to protect the transmission of confidential content that you send to us as site operator, our website uses SSL or TLS encryption. This means that data which you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the “https://” address line of your browser and the lock symbol in the browser line.

CONTACT 
FORM

Data transmitted via the contact form, including your contact details, are stored in order to process your enquiry or to be available for follow-up questions. This data will not be passed on without your consent. 
The data entered in the contact form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). You may revoke your consent at any time. An informal communication by e-mail is sufficient for the revocation. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation. 
Data transmitted via the contact form will remain with us until you request us to delete it, revoke your consent to store it or there is no longer any need to store the data. Mandatory legal provisions – in particular retention periods – remain unaffected.

COOKIES

Our 
website uses cookies. These are small text files that your web browser stores on your terminal device. Cookies help us to make our website more user-friendly, effective and secure. 
Some cookies are “session cookies.” Such cookies are deleted automatically at the end of your browser session. On the other hand, other cookies remain on your terminal device until you delete them yourself. Such cookies help us to recognise you when you return to our website. 
With a modern web browser, you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured so that cookies are deleted automatically when the program is closed. Disabling cookies may result in limited functionality of our website. 
The setting of cookies that are necessary to carry out electronic communication processes or the provision of certain functions desired by you (e.g. shopping cart) is based on Art. 6 para. 1 lit. f DSGVO. As the operator of this website, we have a legitimate interest in storing cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these are dealt with separately in this data protection declaration.

IP ANONYMISATION

We 
use Google Analytics in conjunction with the IP anonymisation function. It ensures that Google truncates your IP address within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before transmitting it to the USA. There may be exceptional cases where Google transmits the full IP address to a server in the USA and truncates it there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The IP address transmitted by Google Analytics is not merged with other Google data.

BROWSER PLUGIN

Dhe 
setting of cookies by your web browser can be prevented. However, some functions of our website may be restricted as a result. You can also prevent the collection of data relating to your website use, including your IP address and subsequent processing by Google. This is possible by downloading and installing the browser plug-in accessible via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

OPPOSITION TO DATA COLLECTION

You 
can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to our website: Deactivate Google Analytics. 
For details on how Google Analytics handles user data, please refer to Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

ORDER PROCESSING

To 
fully comply with the legal data protection requirements, we have concluded an order processing contract with Google.

DEMOGRAPHIC CHARACTERISTICS WITH GOOGLE ANALYTICS

Our 
website uses the “demographic characteristics” function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics, as explained in the item “Objection to data collection”.

GOOGLE ADSENSE

Our 
website uses Google AdSense. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. 
Google AdSense is used to integrate advertisements and sets cookies. Cookies are small text files that your web browser stores on your terminal device in order to analyse the use of the website. Google AdSense also uses web beacons. Web beacons are invisible graphics that allow us to analyse visitor traffic on our website. 
Information generated by cookies and web beacons is transferred to Google servers and stored there. The server is located in the USA. Google may pass this information on to contractual partners. However, Google will not merge your IP address with other data stored by you. 
The storage of AdSense cookies is based on Art. 6 para. 1 lit. f DSGVO. As the website operator, we have a legitimate interest in analysing user behaviour in order to optimise our website and our advertising. 
With a modern web browser, you can monitor, restrict and prevent the setting of cookies. Disabling cookies may result in limited functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 
Google AdWords and Google Conversion TrackingOur 
website uses Google AdWords. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. 
AdWords is an online advertising programme. As part of the online advertising programme, we work with conversion tracking. After a click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that your web browser stores on your end device. Google AdWords cookies lose their validity after 30 days and are not used to personally identify users. The cookie allows Google and us to recognise that you have clicked on an ad and have been redirected to our website. 
Each Google AdWords customer receives a different cookie. The cookies are not traceable through AdWords customers’ websites. Conversion cookies are used to create conversion statistics for AdWords customers who use conversion tracking. AdWords customers learn how many users clicked on their ad and were redirected to pages with a conversion tracking tag. However, AdWords customers do not receive any information that enables personal identification of users. If you do not wish to participate in tracking, you can object to its use. In this case, the conversion cookie must be deactivated in the user settings of the browser. In this way, it will not be included in the conversion tracking statistics. 
The storage of “conversion cookies” is based on Art. 6 para. 1 lit. f DSGVO. As the website operator, we have a legitimate interest in analysing user behaviour in order to optimise our website and our advertising. 
Details on Google AdWords and Google Conversion Tracking can be found in Google’s privacy policy: https://www.google.de/policies/privacy/. 
With a modern web browser, you can monitor, restrict or disable 
the setting of cookies. Disabling cookies may result in limited functionality of our website.

PUBLIC INFORMATION IN ACCORDANCE WITH REGULATION (EU) NO. 524/2013 OF THE EUROPEAN PARLIAMENT AND COUNCIL

Link 
to the homepage of the European Commission’s online consumer dispute resolution service: http://ec.europa.eu/consumers/odr/ – further information is expected to be available there from 15 February 2016. For initial questions regarding a possible dispute resolution, please contact us at info@parkhotel-engelsburg.de. 
Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the CouncilFollow 
this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: http://ec.europa.eu/consumers/odr/ – further information is expected to be available there from 15 February 2016. Should you have any initial questions concerning a potential dispute resolution, please email us at info@parkhotel-engelsburg.de

PARKHOTEL ENGELSBURG BETRIEBS GMBH
Parkhotel Engelsburg

Augustinessenstraße 10, 45657 
Recklinghausen
Phone: + 49 (0) 2361-2010
Fax: +49 (0) 2361-201120
E-mail: info@parkhotel-engelsburg.de
Homepage: https://www.parkhotel-engelsburg.de

DATA PROTECTION OFFICER

The 
company Parkhotel Engelsburg Betriebs GmbH legally 
represented by the Managing Director Susanna Goesmann Augustinessenstr. 
10, 45657 Recklinghausen concerning the Parkhotel Engelsburg.
has, on the basis of Art. 37 DSGVO
Peter Hense, lawyer, Spirit Legal LLP, Neumarkt 16-18, 04109 Leipzig, Germany, has been 
appointed Data Protection Officer.
Spirit Legal LLP Rechtsanwälte Lawyer 
and data protection officer Peter HensePost address
:

Data protection officerc/o

Parkhotel Engelsburg Betriebs GmbH
Augustinessenstr. 
10,
45657 Recklinghausen
Contact via encrypted online form
:
https://www.spiritlegal.com/de/datenschutzbeauftragter-anfragen.html